Privacy
policy.
This policy explains how FlexTherm collects, uses, shares and protects personal information when you visit our website, request an OEM quote, or use our carbon nanotube flexible heating products and connected temperature-control services.
How FlexTherm handles your data.
This Privacy Policy (the "Policy") describes how FlexTherm and its affiliates ("FlexTherm", "we", "us") collect, use, disclose and otherwise process information that relates to you. It applies to personal information collected online and offline — including when you visit our websites, submit a customisation or sampling enquiry, communicate with our engineering and sales teams, or use products and applications that link to this Policy (together, the "Services").
FlexTherm is a business-to-business manufacturer of carbon nanotube flexible heating film, flexible electrodes and NTC smart temperature-control systems. Most of the personal information we process belongs to professional contacts at brands, Amazon and Shopify sellers, gift companies and therapy labels, rather than to consumers.
By using the Services or providing us with personal information, you acknowledge the handling practices described here. Where a signed OEM/ODM supply agreement or a data processing agreement contains different terms, that agreement takes precedence for the data processed under it.
This Policy should be read together with our Terms of Service, Warranty Terms and Return Policy. If you do not agree with this Policy, please do not use the Services. Questions can be sent at any time to privacy@flextherm.com.
Information we collect.
The categories we collect depend on how you interact with us: browsing the site, requesting a quote, signing a supply contract, or using a connected heating product.
Identifying information
Name, company, job title, business email, phone number, shipping and billing address, and contact preferences you provide in enquiry or sampling forms.
Commercial & payment data
Purchase orders, tooling and sample records, invoices, payment method and bank reference details processed by our payment and banking partners — we never store full card numbers.
Usage & device data
IP address, browser and device type, referring pages, pages viewed, session duration and approximate location collected through cookies and similar technologies.
Product & sensor data
Where a heating system includes NTC smart control or app pairing: temperature set-points, session duration, firmware version and fault codes. This telemetry is technical and is not used to profile individuals.
Communications
Emails, chat transcripts, RFQ documents, engineering drawings and support tickets you send us, together with our replies and internal notes.
Third-party sources
Business directories, trade-show registrations, marketplace partners, logistics carriers and social media platforms where you interact with FlexTherm content.
How we use information.
Each use has a defined purpose and, for users in the EEA and UK, a corresponding legal basis.
Provide the Services
Quote, sample, manufacture and ship your order; manage tooling, certification files and after-sales support. Legal basis: performance of a contract.
Improve products
Analyse fault codes, thermal performance data and site analytics to improve CNT film reliability and control firmware. Legal basis: legitimate interests.
Communicate
Send order updates, technical bulletins, safety notices and — where permitted — B2B marketing you may withdraw from at any time. Legal basis: contract / consent.
Comply & protect
Meet tax, customs, product-safety and export-control obligations, prevent fraud, and defend legal claims. Legal basis: legal obligation / legitimate interests.
Cookies and tracking.
You can accept, reject or change non-essential cookies at any time through the cookie preference control in the site footer.
✓ Cookies we use
- 1 Strictly necessary — session, security, load balancing and form submission. Always active.
- 2 Preference — remembers language, region and unit settings.
- 3 Analytics — aggregated page and campaign performance, set only with consent.
- 4 Marketing — limited B2B retargeting on professional networks, set only with consent.
✕ What we never do
- ✕ Sell or rent personal information to data brokers.
- ✕ Use product temperature telemetry for advertising purposes.
- ✕ Collect biometric or health-diagnostic data through our heating devices.
- ✕ Knowingly collect information from children under 16.
- ✕ Ignore Global Privacy Control or browser opt-out signals.
Your privacy rights.
Subject to your location and applicable law, you may exercise the following rights free of charge. We respond within 30 days (45 days under the CCPA/CPRA where an extension is required).
Access & portability
Receive a copy of the personal information we hold about you in a portable format.
Correction
Ask us to correct inaccurate or incomplete contact, account or order records.
Deletion
Request erasure where we no longer need the data and no legal retention duty applies.
Object & restrict
Object to processing based on legitimate interests, or withdraw marketing consent instantly.
Submit a request
Email privacy@flextherm.com with the right you wish to exercise and the region you are in.
Verify identity
We confirm your identity through the business email on file, or an authorised-agent letter.
We process
Our privacy team locates the records across CRM, ERP and support systems.
Outcome
You receive the data, confirmation of the action taken, or a written explanation if an exemption applies.
Security by default.
We apply technical and organisational measures appropriate to the risk — but no method of transmission or storage is completely secure.
Encryption in transit across all FlexTherm web properties and portals.
Encryption at rest for order records, drawings and customer databases.
Target window for internal escalation of a suspected data incident.
Regulator notification window we follow for qualifying breaches.
Transfers, retention and children.
International transfers
FlexTherm manufactures in Asia and serves customers worldwide, so personal information may be transferred to and processed in countries other than your own, including jurisdictions whose data-protection laws differ from those of the EEA, the UK or your state. Where required, we rely on the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum and supplementary technical measures.
Retention
We keep personal information only as long as necessary for the purposes described above: enquiry data for up to 24 months from the last contact, contractual and accounting records for the statutory period (typically 7–10 years), warranty and product-safety records for the life of the warranty plus 3 years, and cookie data according to the lifetimes shown in the preference centre.
Children's privacy
The Services are directed at businesses and adult professional users. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, contact privacy@flextherm.com and we will delete it promptly.
Third-party links
Our site may link to marketplaces, partner brand stores and social platforms operated by others. Their privacy practices are their own; we recommend reviewing their policies before sharing information.
Changes to this policy
We may update this policy from time to time. Material changes will be announced on this page with a revised "last updated" date and, where legally required, communicated to you directly.
Privacy FAQ.
No. FlexTherm does not sell personal information and does not share it for cross-context behavioural advertising as those terms are defined by the CCPA/CPRA and similar state laws.
No. The controller records only technical values — set temperature, session duration, firmware version and fault codes. Location is never collected by the device. If a partner brand's own app adds location features, that app's privacy policy governs it.
For enquiry, quotation and contract data, FlexTherm is the controller. Where we manufacture under your brand and process end-customer data on your instructions, you are the controller and FlexTherm acts as processor under a data processing agreement.
Use the unsubscribe link in any marketing email or write to privacy@flextherm.com. You will still receive essential transactional messages such as order confirmations, shipping notices and product-safety notices.
Yes. If you are in the EEA or the UK you may complain to your local supervisory authority. We would appreciate the opportunity to resolve your concern first — please contact our privacy team.
Talk to us about your data.
Our privacy team answers access, correction and deletion requests, and supports partners with DPAs, security questionnaires and supplier audits.
This Policy is provided for informational purposes and does not constitute legal advice. Mandatory rights under your local law are not affected.